Privacy Policy

Last Updated: 10/04/2025

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you use our platform — whether to rent, buy, list, or manage property, or to access our facility and sustainability services.

1. Information We Collect

When you create an account or interact with our services, we may collect:

  • Personal details (name, email, phone, address)

  • Property preferences and profile settings

  • Service history (e.g., cleaning, repairs, inspections)

  • Payment and billing information (handled securely via third-party processors)

  • Technical data such as IP address, device type, and browsing behavior

  • Sustainability preferences or eco-feature filters

We only collect data relevant to enhancing your experience and fulfilling our service commitments.

2. How We Use Your Data

Your information is used to:

  • Match you with suitable properties or service providers

  • Facilitate property bookings, maintenance, and transactions

  • Personalize content, recommendations, and sustainability metrics

  • Respond to support inquiries and improve user experience

  • Send important platform updates, booking confirmations, or occasional offers (opt-out anytime)

We do not sell your personal data. Third-party services (e.g., payment gateways, SMS/email delivery tools) only receive minimal necessary data to perform essential functions on our behalf.

3. Data Security

We use SSL encryption, secure servers, and restricted access protocols to protect your data. We also conduct regular audits and comply with international data protection laws, including the GDPR, CCPA, and other relevant regulations.

4. Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Request a copy of your data

  • Opt out of marketing communications at any time

5. Contact

For privacy-related questions or data access requests:
legal@delocater.com

We reserve the right to update this policy as the platform evolves. Continued use of the platform after changes implies agreement to the updated terms.