Help Center

Your Questions Answered — Quickly and Clearly

Welcome to the Delocater Help Center. We actively ensure that your experience is smooth, transparent, secure and informed — whether you're renting, buying, listing, or managing a property.

Frequently Asked Questions

How do I rent or buy a property through the platform?
Browse verified listings, filter based on your needs (price, location, sustainability features), and connect directly with the property owner or agent. You can schedule viewings and handle bookings or offers in minutes.

What services are available for property owners?
We offer digital listing tools, refurbishment support, renewable energy upgrades, smart property management features, and a marketplace of facility service providers for repairs, cleaning, and inspections.

How do payments and subscriptions work?
Basic use of the platform is free. Premium features like enhanced listings, facility management dashboards, and smart scheduling tools require a subscription. All financial transactions are encrypted and handled securely via trusted gateways.

Can I trust the service providers listed?
Yes. All providers undergo screening and customer rating review. We emphasize eco-conscious, certified vendors with experience in residential property services.

What if I have a maintenance issue as a tenant?
Use the app to report issues directly. Property managers or owners receive instant alerts and can schedule service from trusted vendors within the platform.

Can’t find your answer? Please contact our support team anytime

or

support@delocator.com

Or chat with an agent here